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How can I place an order for a Premium Service of Shaadi.com?
To order a premium service, please follow the following steps:
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What are the different ways of payment accepted by Shaadi.com?
Shaadi.com offers you wide-ranging easy payment options -
 Online Options
- Credit cards. We accept all leading credit cards. You can directly charge online or fax us the details.
- Net banking. You can pay us via the net banking service of leading Indian banks.
Citibank, ICICI Bank, HDFC Bank, AXIS Bank (formerly UTI Bank), IDBI Bank, Federal Bank, Bank of Punjab, Punjab National Bank, Bank of Rajasthan.
- Cash cards. We accept the following cash cards:
- Mobile Payments. We accept mobile payments using:
Other Easy Options
- Free home collection of your cheque / draft. This service is currently available in 75 cities » across India.
- Cheques by mail. You can mail us your cheque / draft, clearly stating your Profile ID and Order ID. Click here for the postal address.
- Cash and credit card payment at HughesNet Fusion Centers. Pay cash at a HughesNet Fusion Center. Service available in over 80 cities in India.
- Cash payment at Post Office. Pay cash at a Head Post Office. Service available in over
20 cities in India.
- Cash payment at AXIS Bank (formerly UTI Bank). Walk into AXIS Bank's Cash Management branch in your city, and pay cash. This service is currently available in 150 cities across India.
- Shaadi.com Collection Centres. Pay cash / cheque at any Shaadi.com Collection Centre and activate your order instantly. To locate your nearest centre in India,
click here
- Free pickup of your cash / cheque / demand draft. This service is currently available in the 7 emirates across the United Arab Emirates. You can call Aramex Memo Express on 04-3671881 to arrange for a pickup.
- Cash payment at UAE Exchange. Walk into the nearest UAE Exchange branch in your city, and pay cash. To locate nearest center, click here
- MINC drop boxes in Mumbai. Drop your cheque / draft into MINC drop boxes placed in all major suburban railway stations.
Depending on your convenience you can choose any one of the above payment options while placing an order.
Click here to place an order for your Premium Membership
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Can I pay online using my credit card?
Yes you can. We accept all leading credit cards. Click here to pay online
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Is online Credit Card payment on Shaadi.com Matrimonials secure?
Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest level of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.
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What types of credit cards are accepted for payment?
We accept all leading credit cards, including Master, Visa, Amex, Diners Club cards and more.
Click here to place an order for your Premium Membership
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Can I pay using a Debit Card?
Yes, you can pay using your Debit Card. We would like to caution you that some banks that issue Debit Cards do not allow online Debit Card payments. So please check with your bank.
Click here to place an order for your Premium Membership
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Can I pay using a Cash Card?
Yes, you can use Itz Cash Cards to make your payments.
Click here to place an order for your Premium Membership
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Can I pay using my mobile phone?
Yes, all Citibank account holders registered to use the PayMate service can pay using their mobile phone.
Click here to place an order for your Premium Membership
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9. |
I placed an order, and afterwards I was given an Order ID. What is an Order ID?
The Order ID uniquely identifies the matrimonial order placed by you. After you are given the Order ID, be sure to make a note of it and save it for later reference. When you correspond with the Customer Relations team at Shaadi.com your Order ID will help the team to quickly track your order details.
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How long does it take to activate my matrimonial account after I place an order?
If you pay for the order using a credit card, then the account is activated within 12 hours. But if you pay using a cheque, demand draft or a bank draft then the account is activated within 5 working days.
Click here to place an order for your Premium Membership
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11. |
I have already paid for my premium membership but my matrimonial account is still not active. Why?
If you have sent us your payment via demand draft it is possible that we have not received the payment yet. Your Premium Matrimonial Membership will be activated only once we receive the payment. We will notify via email you once we receive payment and activate your premium Membership. So please be patient.
Optionally, if you made payment via your credit card online, and your account is still not active, then it is possible that we suspect a violation of our service agreement or require some more information from you. Also, it sometimes takes upto 12 hours for notification to reach us. Once again, we will get in touch with you via email regarding the status of your account so please be patient.
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What is the refund policy of the Shaadi.com matrimonial service?
Since Shaadi.com allows it's members to communicate with other members before they pay, we generally do not refund membership fees. This policy while providing value for money for Shaadi.com members also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of Shaadi.com management.
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