Position:
 Customer Relations Officer (Full time; Location: Mumbai)
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| Requirements of the position: |
- Bachelor Degree - Communications, English and/or Computers
- Fluency with general desktop productivity software
- Some experience with HTML
- Familiarity with web technology and comfortable with the Internet
- Very strong writing & communication skills
- Extremely detail oriented and ability to organize
- Problem-solving, innovation skills and creativity are a must
- Familiar with effective objection handling
- At least 2 years experience developing the above skills.
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| Additional Desirable Qualities: |
- Experience working with a consumer facing company preferably in a sales or marketing position
- Call center experience and/or Database marketing
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| Essential Functions/Responsibilities (include but not limited to): |
- Communicating effectively and efficiently with Shaadi.com customers.
- Understanding and analyzing the Shaadi.com work flow and providing input to improve it.
- Recording customer feedback appropriately and providing feedback to the product development team.
- Recommending processes, templates, and standards (including escalation procedures) for customer support.
- Working with the team to develop and update the Help section and FAQs on Shaadi.com.
- Suggesting new ways as well as methods and channels to provide better customer support.
- Interfacing with walk-in customers.
- Keeping customers informed of developments at Shaadi.com via newsletters and exception reporting.
- Assisting with profile screening procedures and improving the same.
- Analyzing the various touch points with a customer and increasing interaction through automated systems for generating additional revenue.
- Helping the Manager, Customer Relations to maintain a knowledge base on customer support with information on the latest trends and best practices in the industry
- Working with the Customer Relations Manager and Lead to implement a progressive database marketing strategy.
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Minimum full time work experience required - 2 Years
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